Highlife Sports, Lda, in the scope of its commercial activity, needs to collect some personal data of its clients, however, respects the right to privacy and does not collect any personal information without the prior consent of its clients.
The interaction of our customers through our site also requires, in some cases, the collection of personal information of the user, or in other cases, to improve the navigation performance on our site, collecting data from your computer through small files commonly known as cookies.
The Privacy & Cookies Policy of Highlife Sports, Lda serves a clear understanding of how we collect, use, share and protect the personal data of our customers when they use our services or visit our website.
Highlife Sports, Lda Portugal does not sell personal data of customers or users.
Your data will be collected and processed by Highlife Sports, Lda., Corporate group number 510 743 153, based in the Bairro dos serrotes, block 26 rc / loja,. This is the company responsible for the processing of personal data within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter RGPD).
For questions related to the processing of your personal data you can contact Highlife Sports, Lda, through the following means:
– Telephone: 936630937, with opening hours: from Monday to Friday from 09h to 22h; Sunday from 09h to 17h;
– Registered letter: Neighborhood of the serrotes block 26 rc / shop 7500-200, Vila Nova de Santo André;
– Email: [email protected]
This is any information of any nature and regardless of its support, relating to a natural person, directly or indirectly, identified or identifiable (data subject).
Personal data collected by Highlife Sports, Lda, are limited to those strictly necessary for the purpose of the treatment, namely the name, address, tax number, telephone number or electronic mail, but other data necessary for the products or services may be collected.
For social login We collect your public profile data only from your consent that you grant before initiating Social Login, from the social network used to login at our website. This data includes your first name, last name, email address, link to your social media profile, unique identifier, link to social profile avatar. This data is used to create your user profile at our website. You can revoke this consent at any time by sending us an email.
The personal data we collect from our customers is requested when making a purchase or ordering of products or services in one of our stores or on our website, when creating the customer area at www.Backpackers-Bay.com, or when of its membership subscription program of Highlife Sports, Lda.
Some of the personal data are mandatory. Highlife Sports, Lda will report this obligation. The provision of incorrect or inaccurate data is the sole responsibility of the customer that owns them.
The collection and processing of personal data by Highlife Sports, Lda has the following purposes: (i) Customer management, (ii) Marketing or Telemarketing, (iii) Profile definition:
1 – Customer Management, since Highlife Sports, Lda is dedicated to the sale of sport and travel articles in the online store, of the articles they commercialize themselves, the processing of their data is necessary for the fulfillment of the contract of purchase or sale provision of services to be celebrated or to carry out pre-contractual procedures at the request of the client, such as budgeting. Personal data collected for this purpose will be retained for 2 years of inactivity.
2- Marketing or Telemarketing, Highlife Sports, Lda may process the personal data collected to send to the respective owner information about products and services that they commercialize. This processing of personal data will be carried out only with the express consent of the owner, provided in particular at the time of registration on the website, when creating an online account through the website or Backpackers Bay, or when subscribing to our newsletter. If you agree, you will receive marketing communications via email, mail, telephone and / or SMS. We may share personal data collected with third parties that manage social networks, such as Facebook, for the purpose of conducting marketing campaigns through social networks. Consent to the processing of personal data for direct marketing purposes may be revoked at any time. personal data collected for this purpose will be retained for 2 years of inactivity.
3 – Definition of profiles, Highlife Sports, Lda makes the definition of profiles based on information related to purchases made in our online store, recording the products purchased, amounts paid, date and time, as well as the place of purchase. The information gathered is analyzed to identify your consumer profile, allowing Highlife Sports, Lda to improve its offer, to plan its communication, sending customized information and adapted to the profile of each client.
The personal data collected will also be processed to answer the questions, suggestions or complaints presented by the respective owner to Highlife Sports, Lda.
The personal data collected by Highlife Sports, Lda may be hosted, shared and communicated to other companies. For hosting service with our host server suplyer, Pro Alojamento. For order processing (address, name, email, telephone) through CTT, NACEX and SHOPIFY; for payment processing (Name, email), with Paypal and for bank tranfer payments with our Bank, Montepio Geral ( Iban and Name).
With services which we use to track, analyze or enhance the experience of our customers: Facebook Ads, Facebook Pixel, Google Analytics, Google AdWords, Google Retargeting, MailChimp.
In situations where personal data are transferred or housed in other companies, the levels of confidentiality, security and protection will be fully guaranteed.
Highlife Sports, Lda may use subcontractors for all or part of the purposes identified above, as well as for the maintenance, accommodation and management of its computer systems and equipment, in the terms allowed by the legislation that regulates the processing of personal data. entities obliged to maintain confidentiality and to guarantee security with respect to the personal data to which they have access for that purpose, not having to use such data for any other purpose, or for their own benefit, nor to relate them with other data that they possess.
Personal data may also be made available to the courts and other competent authorities, in strict compliance with the law.
The personal data collected by Highlife Sports, Lda will be processed within the space of the European Union.
Highlife Sports, Lda, maintains personal data during the periods of conservation identified above and only for the period of time required, or for the fulfillment of obligations to which it is legally subject. In any case, once the relationship with the holders of personal data has ceased, they are no longer treated for commercial purposes.
Highlife Sports, Lda strives to implement all necessary precautions to preserve the confidentiality and security of personal data collected and processed, preventing them from being distorted, damaged, destroyed, or unauthorized third parties have access to them.
We work on technical and organizational security measures , especially with regard to information systems. However, we do not control all risks related to the use of the Internet by alerting you to the existence of possible risks associated with its use and operation, and consequently, the sharing of personal data by this means.
According to the legislation, the holder of the personal data has the right to access and rectify his data, as well as the right to request its removal, to oppose its treatment and to obtain its limitation or portability insofar as applicable. You can also object to your data being used in order to create your customer profile, in this case, to benefit from personalized offers or services.
The exercise of any of the legally conferred rights, by the respective holder, must be done by means of a letter (or e-mail) signed by the owner and be accompanied by a photocopy of an identity document with the signature of the holder who exercises his right.
The rights conferred may be exercised through direct contact with Highlife Sports, Lda by:
– Registered letter: Highlife Sports, Lda. Customer Service, Bairro dos serrotes block 26 r / c Loja
– Email: [email protected]
The holder of the personal data should bear in mind that in certain cases (such as for legal reasons) your request may not be immediately met. In any case, it will be informed of the measures taken to that effect, within a maximum period of one month from the moment the request is made.
The holder of the personal data may, at any time, withdraw his consent, where applicable, through the channels made available for this purpose by Highlife Sports, Lda. However, withdrawal of consent does not compromise the legality of the treatment made on the basis of the prior consent or subsequent processing of the same data, based on another legal basis, such as compliance with the contract or legal obligation to which Highlife Sports, Lda is subject.
For any question regarding the collection and processing of data by Highlife Sports, Lda, the respective owner can contact the customer service by email at [email protected]
You can also file a complaint with the National Data Protection Commission (CNPD), R. de São Bento 148, 1200-031 Lisboa, on how Highlife Sports, Lda collects and processes personal data.
As already mentioned, Highlife Sports, Lda, collects and processes the personal data necessary to make your website available and working, while ensuring adequate levels of security and protection of the personal data of its users. To this end, a number of physical, logical, technical and organizational security measures have been adopted in order to protect personal data against its unauthorized diffusion, loss, misuse, alteration, treatment or access, as well as against any other form of illicit treatment.
Notwithstanding the security measures adopted by Highlife Sports, Lda, the user must keep the access codes secret, not sharing them with third parties, and also follow the recommended safety practices, namely the installation and update of the necessary security applications , in particular, anti-virus.
The cookies used by Highlife Sports, Lda allow you to improve the performance and navigation experience of your users, increasing, on the one hand, the speed and efficiency of response and, on the other, eliminating the need to repeatedly enter the same information.
The placement of cookies not only helps the site to recognize the user’s device the next time he visits it, but it will also be indispensable for the operation of the same. The cookies used on the site by Highlife Sports, Lda, do not collect personal information that identifies the user, saving only generic information, namely the form or place / country of access and the way the user uses the site, among others.
Cookies retain only information related to the user’s preferences and may at any time and through your browser, decide to be notified about the receipt of cookies, as well as block their entry into your system.
Highlife Sports, Lda uses different types of cookies, as described below:
i. Essential Cookies – Some cookies are essential to access specific areas of the Highlife Sports, Lda website, allowing you to navigate and use your applications, such as access to secure areas of the site, through login. Without these cookies, services that require it can not be provided;
ii. Functional Cookies – Feature cookies allow you to recall user preferences for site navigation, so you do not need to reconfigure and customize each time you visit;
iii. Analytic Cookies – These cookies are used to analyze how the user uses the site, allowing you to highlight articles or services that may be of interest to you, and to monitor the performance of the site, knowing which pages are most popular, which method of linking pages that is most effective or to determine why some pages are receiving error messages. These cookies are used only for the purpose of statistical creation and analysis, without ever collecting personal information. Thus, Highlife Sports, Lda, can provide a high quality experience by personalizing your offer and quickly identifying and correcting any problems that arise.
Also regarding validity there are two types of cookies:
i. Permanent cookies are cookies that are stored on the access devices (computer, mobile phone, smartphone or tablet) at the browser level and are used whenever the user visits the backpackers-bay website again. with. In general, they are used to direct navigation according to the interests of the user, allowing Highlife Sports, Lda, to provide a more personalized service;
ii. Session cookies – These are temporary cookies, which are generated and available until the session ends. The next time the user accesses their browser, cookies are no longer stored. The information obtained allows you to manage sessions, identify problems and provide a better browsing experience.
The user may deactivate some or all of the cookies at any time. Each browser has its own configuration process for this configuration. This process can be found in the Help menu, which explains how to set preferences for cookies. Failure to accept cookies may prevent the use of some of the features of the Highlife Sports, Lda website.
May 16, 2018